A service portfolio is a document prepared by a company, organization or individual that describes the services it offers. It details the supplier’s limits and offerings for all customers and market areas in which it operates.
This is a complete list of all services that can be provided. It contains what is currently offered, what is no longer available, and what is to come in the future. Its role is to inform potential customers about the advantages and benefits of hiring the company.
Data from a service portfolio includes the services offered by the company or organization and basic data such as name, years of experience, partners, objectives, mission and vision, suppliers, customers, contact information, among others.
Service portfolios act as business cards to introduce the company to other interested people or organizations. They can be physical or digital documents.
In case it is physical, it will consist of a normally plastic document presented in an attractive way. In case they are digital, portfolios can be a Power Point presentation or other digital tool for making presentations.
Service portfolio definition
Service portfolios are documents that companies, organizations or self-employed people provide their clients to inform about the services offered and other important information.
Its role is to inform, build trust and try to convince the client of the advantages of hiring the company/organization/self-employed.
objective
The purpose of the service portfolio is to publicize the work of a company or individual. That way, you can attract the attention of other people or groups who are potential customers and partners.
Service portfolios work as a marketing and advertising tool, as they allow the dissemination of information about the organization’s actions.
They also work like a business card as they provide the most relevant information about the company.
Types of service portfolio
Broadly speaking, there are two types of service portfolios: physical and digital.
Physical service portfolios
Physical service portfolios are paper documents. Portfolios in this format can be:
– A triptych or a diptych. In this case, the information presented will be brief and concise.
– An advertising manual, in which the trajectory of the person issuing the portfolio is shown in detail. They explain the services offered, how the work is performed and how it is delivered, among other data.
Digital service portfolios
Digital portfolios are in formats read on computers, tablets, smartphones, among other electronic devices.
They are usually presented in PowerPoint or Portable Document Format (PDF). When the service portfolio is prepared in one of these three formats, it is usually accompanied by a presentation by an individual from the company in order to clarify doubts about the organization. In addition, the portfolio can be summarized in a corporate video.
There are also some service portfolios included on the web pages. In this way, company or self-employed information has a greater scope.
Parts of a service portfolio
The service portfolio includes several sections. Each of them provides information about an aspect of the company that may be useful to future customers or partners.
The fundamental parts of a service portfolio are the presentation, objectives, mission and vision, certifications, partnerships, customers, suppliers, services (current and in development), projects and contact information.
Presentation
The presentation provides general information about the company. This section includes the organization’s name, the year it started operating, and how it has progressed since its founding.
Goals
This part of the portfolio includes the goals that the organization wants to achieve in the short, medium and long term. It allows future customers or partners to become familiar with the company’s actions.
mission and vision
The mission is the reason why the company exists, the engine that moves it. In other words, it is the justification for the company’s actions. In this sense, the mission is related to the objectives.
On the other hand, the vision is the projection that the company has of itself in the future, which it hopes to achieve in the long term. That is, what it looks like in 10, 15, 20 years.
certifications
This section includes acknowledgments given to the company in its history. This section is vitally important as it reveals the quality of the organization.
companies
This part of the portfolio indicates the relationships the company has with other organizations or individuals.
customers
In this part, the company’s trajectory is shown in general lines, since the individuals or groups that contracted the company’s services are disclosed.
In some cases, customer testimonials attesting to the company’s actions are included.
Providers
This section includes organizations that provide materials for the development of services offered by the company issuing the portfolio.
Just like certifications, information about suppliers reveals the quality of the services provided by the company: if the suppliers are reliable and of quality, it is very likely that the services offered are too.
Services (current and under development)
This is the central section of the portfolio, as the services offered by the company are shown. A detailed list of services should be included, those that are in effect (ie those that are running at the time of portfolio issuance) and those that are under development (ie those that are expected to be running in the immediate future) .
projects
The plans and programs in which the company is involved are included in the “projects” section.
contact information
The service portfolio should close with contact information so that readers of this document can contact the company if they are interested in the services offered.
You must include your company address, phone numbers, emails, websites and social media, if you have them.
Examples of service portfolio
– In health
nutritional advice
The nutritionist offers food and diet services at home and in consultation. Below is a graphic detail of their methodology, time and contact.
eastern health network
Colombian social enterprise that provides low-complexity health services. It is characterized by a humanized, ethical and safe service.
Comprising a hospital, six centers and 17 health posts, spread over four communes and in the rural area of Cali.
Diagnosis and therapeutic complementation
– Consultations: Monday to Friday from 7:30 to 16:30 and Saturday from 7:00 to 13:00.
– Clinical lab and X-rays scanned 24 hours a day.
– Radiology and diagnostic imaging.
– electrocardiogram.
– Obstetric ultrasound.
– Mammography.
– pharmaceutical service.
– General dentistry.
– Respiratory therapy.
– psychology.
– Occupational therapy.
Specific protections and early detections
– Attention to childbirth and newborn.
– vaccination.
– Early detection of breast cancer.
– Control of hypertension and diabetes.
– Early detection of pregnancy disorders.
– Family planning.
– Early detection of visual disturbances.
– Nursing.
– Detection of growth disorders for children under 10 years old.
– From a restaurant
Don Cabal Restaurant
It is a family friendly venue with full willingness to provide catering for any type of event. For example, receptions, special celebrations, formal gatherings, gatherings of couples or friends.
In addition, formal acts and social events, such as the presentation of quinceaneras, weddings, graduations, birthdays and baptisms.
It has wifi for internet access. In addition, the furniture is finely carved in wood to ensure the comfort of customers and visitors.
The kitchen is modern, complying with sanitary conditions and with all the necessary equipment to respond quickly to customer requests.
international sundays
Sundays surprise customers with a wide variety of international recipes, with the special touch that distinguishes the restaurant.
special plans
It has originality and flexibility to offer exclusive plans for students, tourists, companies and also executives.
– from a hotel
American Hotel
This three-star hotel has over 30 years of tradition. It is located on a pedestrian crossing in the center of Neiva, Colombia and has 85 rooms with all the comforts corresponding to a hotel of this category.
Its mission is to be able to give the greatest satisfaction to users, offering all the attention and comforts of an excellent service with the familiarity of a home, at highly competitive prices in the hotel market in the region. Rooms are equipped with:
– Telephone with local and national dialing, in addition to private bathroom and minibar.
– Cable television, with its remote control.
The hotel offers a wake-up service through reception at no additional cost. In addition, the following additional services are available to all visitors:
– American pub.
Restaurant.
– Business center.
– Pool.
– sale of handicrafts.
– Laundry.
– Room service.
– From a consultancy
Zeus Consultants
It provides a wide range of services to meet the main needs of a modern business.
Strategic planning
Specify and implement the strategic plan across the company, developing objectives, measuring results and tracking commitments in order to achieve the company’s vision and mission.
business engineering
Continuous improvement, reengineering, productivity, optimization. It prepares the company for a world-class operation.
Information Technology
– Software development.
– development platforms.
– Systems audit.
– Application maintenance.
Project management
Training and consulting in project management, aimed at developing knowledge and skills to increase productivity in project development.
change management
Determination of the strategy to achieve the evolution of workers immersed in automation processes or reengineering projects.
Risk management
Service to manage the full range of risks, as well as implementing tools to manage financial and business risks.
– From a spa
Glow Spa
Company concerned with the well-being of its customers, offering different pleasant services to make them feel comfortable.
mud therapy
Useful and ideal mask to prevent the first wrinkles, in addition to a natural exfoliation. Includes mud mask, exfoliation and relaxing massage.
bamboo massage
Treatment performed with bamboo sticks to harmonize the energy channels. Eliminate and purify the toxins that act on the nervous and lymphatic system. It includes aromatherapy, chromotherapy and oil massage.
french massage
Made with wine oil, very relaxing and invigorating. With its aroma and magic, it transports the body and mind into a state of relaxation. It includes aromatherapy, relaxing massage and music therapy.
Face mask
Penetrates different layers of the skin to smooth, nourish and cleanse effectively and deeply. Includes exfoliation, cleansing and steaming.
Relaxing massage
Release the accumulated tension by applying it slowly and with progressive pressure. It includes relaxing massage, aromatherapy, music therapy and aromatic oil.
– From an event company
Explore Park
It provides a portfolio of services that includes the organization of corporate events, rental of unique and versatile areas, as well as support for organizational learning processes.
There is a professional team to accompany companies during all phases of the events, offering services such as logistics personnel, catering, special setups and complementary activities.
Environments are offered underwater or in internationally award-winning rooms, allowing innovation to be experimented with. By learning while having fun, you don’t forget.
Public
Equipped with the best technology to hold seminars, congresses, workshops, conferences and exhibitions. In addition, participants of any event have the right to visit the aquarium or one of the interactive rooms.
A projector is available for academic events, with a giant screen and wireless microphones.
cocktails and dinners
It is possible to make cocktails and also notable dinners. The areas offered for this do not need a large assembly, as the environments favor this type of event.
