What is Performance Appraisal?
There are several practical ways to increase the performance of a team of collaborators. And to find out what you need to improve on that performance, you need to use the Performance Assessment. In this article we will provide you the definition of performance appraisal.
Waiting for bad results to appear to realize that something is wrong is the worst alternative. The right thing is to do a continuous monitoring through the performance evaluation.
Therefore, in today’s article you will see what Performance Evaluation is, how it works, what are its main objectives and how to implement it correctly.
The Performance Appraisal is an HR tool to analyze the performance of an employee or an entire team.
It is also possible to analyze whether the selection methods are correct and efficient, enabling the correction of processes and avoiding new wrong hiring.
It is important to note that the evaluation is carried out from time to time, in cycles, to analyze a specific period. Only in this way is it possible to examine the evolution of the employee or team.
What are the objectives of the Performance Appraisal?
The objectives of performance evaluation are diverse, among the main ones are:
1 – Identify the employee’s points of improvement and develop them
Through the mapping of competencies, the Performance Assessment shows the employee’s strengths and areas for improvement. And, with the employee’s information, the manager can put together a more effective Individual Development Plan (PDI) . The training and development process is implemented in the company with the aim of training and retaining talent.
Furthermore, the Performance Appraisal also helps in the promotion of employees.
Here, at impulseup, we use a PDI Library to speed up some of the collaborators’ development actions. You can take advantage of this content as it is or be inspired to create new Development Plans in your company.
2 – Bring accurate and historical data to the HR team
Every professional evolves gradually. Following this line, Performance Assessments generate historical data about a professional or team and, in this way, it is possible to analyze how their evolution took place.
It is also possible to identify those professionals who have the necessary skills and behaviors to work in the company and, from that, use this professional profile as “ideal”.
3 – Improved communication
The Performance Assessment provides a path for dialogue between the superior and the subordinate, improving the understanding of personal goals and concerns.
In addition, this dialogue can also increase trust and partnership between them, directly influencing the organizational climate.
How to implement the Performance Assessment in your company?
The Performance Assessment requires efforts not only from the HR team, but also from managers and directors from other areas. Check out a step-by-step guide on how to implement Performance Assessment in your company.
1 – Define competencies and goals
The first step is to establish the parameters that will be used for the Performance Evaluation. We can talk about two parameters that can be used:
Competencies are a set of knowledge, skills, attitudes and behaviors that allow the individual to perform their tasks effectively. These competencies can be courses, personal skills or training they have taken, for example.
Therefore, to assess competencies, the process is usually more subjective. For a finance team, for example, the assessed competence might be “punctuality”. In practice, it will be evaluated whether the delivery of billing reports and payments always takes place on time.
Goals are well known in the corporate environment. They are the results and performances that an employee needs to achieve to deliver value in their work to the organization. Here are some benefits of goal setting:
- Provides clear guidance to managers and employees;
- It acts as a kind of guideline for the performance evaluation of teams;
- Clarifies the company’s expectations in relation to employees;
- It cultivates a sense of accomplishment among managers and teams, serving as an inspiration to those who have not yet achieved the best performances;
- Enables increased employee engagement with the company.
Let’s suppose, for example, that we are talking about a commercial team. The number of sales can be an evaluation parameter. The goal can be 2 sales per day. In a production team, the criterion may be the number of orders assembled. For example, 10 orders per day.
As you can see, a competency can be more subjective, like “productivity”, for example. A goal, by contrast, should always be more measurable.
Therefore, when establishing a performance goal that is clear, realistic and relevant to the employee and relevant to his/her talent, the manager must offer guidance in relation to what is expected of him/her.
So, after establishing your competencies and goals for the assessment, share them with team members. Everyone should know and understand how you will conduct this process: transparency in the process increases engagement and brings security to the team.
2 – Set deadlines
You have already defined your competencies and goals. In other words, it means you now have more organized performance expectations. However, these expectations may require some employees to change the way they act and work. However, this doesn’t happen overnight.
Therefore, the next step is to set realistic deadlines so that employees can work towards the expected performance.
Performance appraisal does not have to take place immediately. It can be a process, consisting of observing the team and the progress they will make within that time frame.
Therefore, it is crucial to keep in mind that this progress is more important than the final result achieved when the deadline is over. Your focus should be on constantly improving your team.
3 – Make a 360° assessment
When the deadline that had been stipulated ends, it’s time for the evaluation itself. It’s time for you to analyze the progress of each employee and the team as a whole.
In this case, a recommended methodology is the 360° evaluation. This method is based on bringing together different assessments from stakeholders with different profiles, which will provide different perspectives, to obtain a more complete and accurate picture of performance.
In the 360° evaluation, evaluations are applied:
- From the superiors;
- From colleagues;
- Customers or partners (when applicable).
It is important that the data obtained in each one be analyzed comparatively, so that the conclusion of this evaluation is more impartial and accurate.
4 – Identify areas for improvement
From the Performance Assessments, you will be able to identify where the points that demand improvement from your employees are. These are exactly the points that need improvement and that you will address through well-targeted development strategies.
For an employee who has technical difficulties, you can indicate a company’s corporate education program, for example. For an employee who has been behaving inappropriately, constructive feedback or coaching may be the best solution to solving the problem.
5 – Use the appropriate phrases
Performance Appraisals are essential for providing employees with useful and transformative feedback.
However, not knowing what to say or write can make the process painful and ineffective. That is, the incorrect approach can be worse than not evaluating.
When evaluating a contributor, use sentences like:
- Achieve optimal levels of performance and achievement with/to;
- Provides strong evidence of [specific achievement];
- Excellent at developing programs/strategies that have generated X results;
- Improved production by X% through [specific task];
- Seek new ideas and approaches;
- Did not meet the attendance targets established in the previous Performance Review;
- Exceeded original goal of X by X% by [specific task];
- Can handle more complex projects and assignments;
- Does not follow the service policy;
- A negative attitude in some situations tends to cause problems.
Evaluate each situation and use the phrases that best fit.
6 – Continuous development and feedback
Make no mistake, even after identifying the points for improvement and designing strategies to address them, the evaluation work is not over yet, it is constant.
To start, the recommended thing is to have semi-annual or annual cycles, until the company creates the culture, for then, yes, to have quarterly cycles.
For employees of Generation Y or Millennials, waiting a year to receive a review of your work can be considered too long. Increasingly , feedback processes , informal assessments and performance gamification are being put into practice.
Another key point in this process is the importance of the development and training area. As we said, the main objective is to support the improvement of results for employees and the organization.
What in practice leads to this evolution is having corporate education well aligned with the results of the applied assessments. This is one of the main trends in HR today.
Types of Performance Evaluation
In this article, we suggest carrying out a 360º assessment as it is the most complete. But there are other types of evaluation . See what they are below:
Self-assessment is a great way to promote employee reflection and self-knowledge.
In it, the professional evaluates his own performance, according to criteria defined by HR and the manager, identifying his strengths and those that need improvement.
After the evaluation, the results must be analyzed by the employee together with his/her leader.
2-Direct or 90º Rating
Here, the direct manager evaluates each one of his subordinates. In this way, the biggest benefit is that the leader is the person who has the most contact with the activities carried out by the team, thus having a more concrete overview of the performance of each employee.
Its main characteristic is efficiency, since the manager is the one who best knows the strengths and weaknesses of his team.
This model is similar to the 90º assessment: the difference is that, here, the leader and employee carry out the assessment together, discussing performance together.
The form is filled in by both, after discussion of each question and grade.
The Consensus Assessment demands the existence of good communication between leaders and employees.
In this type of evaluation, the employee is evaluated only by his/her direct manager. But contrary to what happens in the 90º Assessment, here, the employees also assess the manager.
So it’s a two-way model! It even tends to improve the internal climate, as the leader also receives feedback.
It is an excellent learning tool for the entire team.
The 360º Assessment is the most complete model and is usually used by companies and organizations with more experience and maturity with assessments, with a culture of solid feedback culture .
Here, the employee assesses leaders, teammates, and/or potential subordinates. And it is also rated by all of them!
In this model, everyone evaluates and is evaluated. Therefore, it is considered a complete model.
6-Rating by customers
With this model, the employee is evaluated directly by the customers themselves, who can be external or internal. The feedbacks obtained here are very valuable, because without customers, there is no business.